WHERE TO TURN FOR HELP
If you are in CRISIS and need immediate assistance, call 911. Use this 911 Checklist to assist you in making your call. Ask for the Crisis Intervention Team or request an officer trained in handling mental health cases.
NAMI Austin 911 Checklist
Lista para el 911
How to Plan for a Mental Health Crisis
Planificación de Crisis de Salud Mental
Austin Travis County Integral Care (ATCIC) Mobile Crisis Outreach Team (MCOT) — 512-472-HELP (4357)
- Composed of medical and mental health professionals, MCOT responds immediately on-site where a psychiatric crisis is occurring. MCOT is available 24/7 and responds to calls from the home, school, street or clinic.
- Note: This resource is NOT for an immediate emergency, but rather for a crisis that is not an immediate threat; the team may take a couple of hours to get to you.
Travis County Crisis Intervention Team (CIT) — 512-854-3430
The Travis County Sheriff’s Office (TSCO) Crisis Intervention Team (CIT) is a group who is specifically trained to respond to persons in mental crisis. The Crisis intervention team has two primary purposes:
- Responding to emergency calls involving mental health consumers in a mental crisis
- Diverting consumers from the criminal justice system and connecting them with mental health services.
APD Austin Crisis Intervention Team (CIT) office — 512-854-3450
Seton Psychiatric Emergency Department at Brackenridge — 512-324-7010
24/7 Emergency Room Services at 601 E 15th Street Austin, TX 78701
Additional ATCIC Services — 512-472-HELP (4357)
Services provided by ATCIC (call the same number as above for all these services except Crisis Chat):
- Crisis Hotline – The 24/7 Crisis Hotline provides access to licensed counselors 24/7. Hotline callers receive immediate assessments, crisis intervention services if needed and referral to additional community resources.
- Crisis Chat – Crisis Chat offers emotional support using online, text-based communication by clicking here
- Psychiatric Emergency Services – PES is a walk-in psychiatric emergency service clinic staffed by licensed clinicians, psychiatrists, nurses, and qualified mental health professionals. PES provides psychiatric assessment, crisis intervention, linkage with resources, and physician services to children/youth and adults experiencing psychiatric distress.
Monday-Friday 8 a.m. to 10 p.m. & Saturday-Sunday 10 p.m. to 8 p.m.
Nadine L. Jay Building
56 East Ave. Austin, TX 78701 (Take Capital Metro Transit Bus Routes 17, 21 or 22)
- The Inn – The Inn provides short-term community-based residential crisis treatment to adults who are residents of Travis County. The Inn is open 24/7. The Inn provides residential services, medication stabilization, around-the-clock nursing services, psychosocial rehabilitative skills training, case management and group treatment.
Youth Helpline/Lifeworks 24-hr hotline — 512.735.2400
If you are a youth in crisis or a parent of a youth under the age of 18 trying to access (STAR) services.
United Way Information on Health and Human Services — Call 211
Resources in Surrounding Counties
Bluebonnet Trail Community Services — 512-255-1720
24-hour Crisis Hotline — 1-800-841-12551009 N Georgetown Street Round Rock, TX 78664
Williamson County Crisis Intervention Team (CIT)
Monday – Friday 8:00am to 5:00pm – contact numbers are:
- Lt. Robert Gremillion – 512-943-1650
- Sgt. Frank Saenz – 512-943-1650
- Captain Mike Gleason – 512-943-5270
- After Hours – 512-864-8282
Williamson County Mobile Crisis Outreach Team — 512-943-3545
Hill Country MHDD (Hays and South Counties) — 877-466-0660
Scheib MH Center (San Marcos) — 512-392-7151
National Suicide Prevention Lifeline — Click Here
- Call 24/7 at 1-800-273-8255 (TALK)
- Chat from 2 p.m.-2 a.m. by clicking here
- The National Suicide Prevention Hotline number for individuals who are deaf, hard of hearing, and for those with speech disabilities who use a TTY — 1-800-799-4TTY (4889)
I’m Alive — Click Here
- IMAlive is a live online network that uses instant messaging to respond to people in crisis. People need a safe place to go during moments of crisis and intense emotional pain.
YouMatter — Click Here
- This is a resource through that National Suicide Prevention Lifeline that is geared towards young adults
- For a crisis, the phone number and chat link is the same as the above in the National Suicide Prevention Hotline information
Ayuda en Español — 1-888-628-9454
- Una persona capacitada le escuchará y hablará con usted. Si es necesario, podrá darle información sobre recursos o servicios existentes en su comunidad que podrán prestarle ayuda después de la llamada.
Crisis Text Line — Click Here
- Crisis Text Line gives free 24/7 support to anyone, anywhere in the USA, anytime, about any type of crisis.
- Text START to 741741.
Veterans Crisis Line — Click Here
- This website is for U.S. military veterans and family members
- Call 24/7 at 1-800-273-8255 and Press 1
- Send a text message to 838255 to receive confidential support (available 24/7)
- Chat online by Clicking here (available 24/7)
The Trevor Project — Click Here
- This website offers help and information specifically geared towards the LGBTQ community.
- Call 24/7 at 1-866-488-7386
- Trevor chat by Clicking here (Available 7 days a week 3:00 p.m. – 9:00 p.m. ET / 12:00 p.m. – 6:00 p.m. PT)
- Trevor Text: Available on Fridays (4:00 p.m. – 8:00 p.m. ET / 1:00 p.m. – 5:00 p.m. PT). Text the word “Trevor” to 1-202-304-1200. Standard text messaging rates apply.
Depression and Bipolar Support Alliance Hotline & Helpline — 1-800-784-2433
Kristin Brooks Hope Center: Hopeline — Click Here
- The Kristin Brooks Hope Center was created to help those in crisis find help and hope immediately. The site and her story gives you a raw, personal glimpse into depression, and how it affects those around you. In addition, you will find the only clear, step-by-step path for you to follow out of the darkness.
- Call 1.800.442.HOPE (1.800.442.4673)
- 1-877-Vet2Vet (1-877-838-2838) Veterans peer support line
- 1-800-SUICIDA (1-800-784-2432) Spanish speaking suicide hotline
- 1-877-YOUTHLINE (1-877-968-8454) teen to teen peer counseling hotline
- 1-800-GRADHLP (1-800-472-3457) Grad student hotline
- 1-800-PPD-MOMS (1-800-773-6667) Post partum depression hotline
Suicide Prevention Resource Center — Click Here
American Foundation for Suicide Prevention — Click Here
These apps are all free-of-charge
- ASK — For more information or to download the App Click Here (for Apple products only)
- Developed by Mental Health America of Texas, this App outlines information such as Warning Signs and advice for how to proceed in a crisis, as well as links to suicide prevention hotlines, for individuals and family/friends of people at risk of suicide.
- My3 — For more information or to download the App Click Here (for both Apple and Android)
- This App allows users to plan ahead by listing 3 personal contacts who can be called in times of crisis, and creating their own safety plan where they can detail their own warning signs, coping strategies, and ideas to keep themselves safe. Also provides easy link to National Suicide Prevention Lifeline phone number.
- ReachZ — For more information or to download the App Click Here (for Android products only)
- Another App that integrates safety plans with warning signs and easy links to find appropriate crisis resources.
- Operation Reach Out — For more information or to download the App Click Here (for both Apple and Android)
- Literally a lifesaving app, this free intervention tool helps people who are having suicidal thoughts to reassess their thinking and get help. Created by the military but useful for all.
- Treatment Advocacy Center App — For more information or to download the App Click Here
- State-specific standards for emergency hospitalization and for who can initiate treatment; inpatient and outpatient commitment criteria by state; tips on navigating the Health Insurance Portability and Accountability Act (HIPAA); and information on responding to specific kinds of psychiatric emergencies such as suicide or assault danger.
Seton Psychiatric Emergency Department at Brackenridge — 512-324-7010
Dell Children’s Medical Center — 512-324-0150
Seton Emergency Department — 512-324-1010
Seton Northwest Emergency Department — 512-324-6010
Seton Southwest Emergency Department — 512-324-9010
St. David’s Emergency Department — 512-397-4240
South Austin Emergency Department — 512-448-7160
North Austin Medical Center Emergency Department — 512-901-1100
Westlake Medical Center Emergency Department — 512-697-3628
St. David’s Emergency Center in Bee Cave — 512-816-2100
Scott & White Round Rock — 512-509-0100
St. David’s Round Rock Medical Center Emergency Department — 512-341-6428
St. David’s Emergency Center in Bastrop — 512-308-5900
Seton Smithville Regional Hospital (13 miles outside Bastrop) — 512.237.3214
Seton Medical Center Williamson — 512-324-4170
St. David’s Georgetown Hospital Emergency Department — 512-942-4367
Seton Medical Center Hays — 512-504-5125
Seton Highland Lakes Hospital (between Burnet and Marble Falls) Emergency Department — (512) 756-6000
Social Media Resources
Facebook — Contact by Clicking Here
- Anonymously report someone as suicidal on Facebook and a member of the Facebook’s Safety Team will send the user an e-mail with the Lifeline number and possibly a link to chat with a Lifeline Counselor
Twitter — Contact by Clicking Here
- Select “Self-Harm” to send an e-mail to Twitter reporting a suicidal user. Twitter will send the user a direct message with the Lifeline number
- To report suicidal content, click on the flag icon under a video and select “harmful Dangerous Acts” and then “Suicide or Self-Injury.” YouTube will then review the video and may send a message to the user with the Lifeline Number.
Tumblr — Contact by Clicking Here
- Write an e-mail to Tumblr about a suicidal user with as much information as possible including the URL of the Tumblr blog. A member of Tumblr’s Safety Team will send the user an e-mail with the Lifeline Number
- Click on the “Report Abuse” link that appears at the bottom of every MySpace page and complete the form. MySpace will then send an e-mail to the MySpace user with the Lifeline number.