Crisis Information


Where to turn for help

If you are in CRISIS and need immediate assistance, call 911. Use the checklist below to assist you in making your call. Ask for the Crisis  Intervention Team or request an officer trained in handling mental health cases.

NAMI Austin 911 Checklist
Lista para el 911
How to Plan for a Mental Health Crisis
Planificación de Crisis de Salud Mental
Navigating a Mental Health Crisis

Travis County Resources

Travis County Resources

1. Crisis Intervention Teams
This Crisis Intervention Team (CIT) is a group who is specifically trained to immediately respond to persons in mental crisis. The Crisis intervention team has two primary purposes: responding to emergency calls involving mental health consumers in a mental crisis, and diverting consumers from the criminal justice system and connecting them with mental health services.

  • Travis County Crisis Intervention Team: 512-854-3430
  • APD Austin Crisis Intervention Team: 512-854-3450

2. Crisis Hotlines
The 24/7 Crisis Hotline provides access to licensed counselors 24/7. Hotline callers receive immediate assessments, referral to additional community resources, and if, needed, crisis intervention services such as Integral Care’s Mobile Crisis Outreach Team (MCOT) that will reach the individual in crisis as soon as possible based on caller capacity. 

  • Integral Care: 512-472-4357
  • Youth Helpline/Lifeworks 24 Hour Hotline: 512-735-2400

3. Psychiatric Emergency Services
PES is a walk-in psychiatric emergency service clinic staffed by licensed clinicians, psychiatrists, nurses, and qualified mental health professionals. PES provides psychiatric assessment, crisis intervention, linkage with resources, and physician services to children/youth and adults experiencing psychiatric distress. Location information

Surrounding Counties

Resources in Williamson and Surrounding Counties

Bluebonnet Trail Community Services
(Bastrop, Elgin, Georgetown, Giddings, Gonzales, Hutto, La Grange, Luling, Marble Falls, Round Rock, Schulenburg, Seguin, Taylor)
24-hour Crisis Hotline: 1-800-841-1255

Center for Life Resources
(Brown, Coleman, Comanche, Eastland, McCulloch, San Saba)
24-hour Crisis Line: 1-800-458-7788

Williamson County Crisis Intervention Team
For Non-Emergencies Monday – Friday 8:00am to 5:00pm – contact numbers are:
Lt. Craig Gripentrog: 512-943-1347
Sgt. Frank Saenz: 512-943-1650
Division Commander: or 512-943-1317    

Williamson County Mobile Crisis Outreach Team: 512-943-3545

Hill Country MHDD (Hays and South Counties): 877-466-0660

Scheib MH Center (San Marcos): 512-392-7151


National Resources

National Suicide Prevention Hotline: 1-800-273-8255

Crisis Text Line: Text NAMI to 741741.

I’m Alive
IMAlive is a live online network that uses instant messaging to respond to people in crisis. People need a safe place to go during moments of crisis and intense emotional pain.

This is a resource through that National Suicide Prevention Lifeline that is geared towards young adults. For a crisis, the phone number and chat link is the same as the above in the National Suicide Prevention Hotline information

Ayuda en Español: 1-888-628-9454
Una persona capacitada le escuchará y hablará con usted. Si es necesario, podrá darle información sobre recursos o servicios existentes en su comunidad que podrán prestarle ayuda después de la llamada.

Veterans Crisis Line
This website is for U.S. military veterans and family members

The Trevor Project
This website offers help and information specifically geared towards the LGBTQ community.

Depression and Bipolar Support Alliance Hotline & Helpline: 1-800-784-2433

Kristin Brooks Hope Center Hopeline
The Kristin Brooks Hope Center was created to help those in crisis find help and hope immediately. The site and her story gives you a raw, personal glimpse into depression, and how it affects those around you. In addition, you will find the only clear, step-by-step path for you to follow out of the darkness.

Suicide Prevention Resource Center

American Foundation for Suicide Prevention

Mobile Apps

Smartphone Apps 

My 3my3



This app allows users to plan ahead by listing 3 personal contacts who can be called in times of crisis and creating their own safety plan where they can detail their own warning signs, coping strategies, and ideas to keep themselves safe. It also provides an easy link to National Suicide Prevention Lifeline phone number.

Operation Reach Out



Literally a lifesaving app, this free intervention tool helps people who are having suicidal thoughts to reassess their thinking and get help. It is created by the military but useful for all.

Suicide Safety Plan



This app walks users step-by-step through the creation of a safety plan. It includes listing personal warning signs, coping strategies, places for distraction, contacts to reach out to, and more.

Treatment Advocacy Center

State-specific standards for emergency hospitalization and for who can initiate treatment; inpatient and outpatient commitment criteria by state; tips on navigating the Health Insurance Portability and Accountability Act (HIPAA); and information on responding to specific kinds of psychiatric emergencies such as suicide or assault danger.