Crisis Information



If you are in CRISIS and need immediate assistance, call 911. Use this  911  Checklist to assist you in making your call. Ask for the Crisis  Intervention Team  or request an officer trained in handling  mental  health cases.

NAMI Austin 911 Checklist
Lista para el 911
How to Plan for a Mental Health Crisis
Planificación de Crisis de Salud Mental

Local Resources

Local Resources

Crisis Intervention Teams
This Crisis Intervention Team (CIT) is a group who is specifically trained to respond to persons in mental crisis. The Crisis intervention team has two primary purposes: responding to emergency calls involving mental health consumers in a mental crisis, and diverting consumers from the criminal justice system and connecting them with mental health services.

Travis County Crisis Intervention Team: 512-854-3430

APD Austin Crisis Intervention Team: 512-854-3450

Crisis Hotlines
The 24/7 Crisis Hotline provides access to licensed counselors 24/7. Hotline callers receive immediate assessments, crisis intervention services if needed and referral to additional community resources.

Integral Care: 512-472-4357

Youth Helpline/Lifeworks 24 Hour Hotline: 512-735-2400

Psychiatric Emergency Services
PES is a walk-in psychiatric emergency service clinic staffed by licensed clinicians, psychiatrists, nurses, and qualified mental health professionals. PES provides psychiatric assessment, crisis intervention, linkage with resources, and physician services to children/youth and adults experiencing psychiatric distress. Location information

Surrounding Counties

Resources in Surrounding Counties

Bluebonnet Trail Community Services
(Bastrop, Elgin, Georgetown, Giddings, Gonzales, Hutto, La Grange, Luling, Marble Falls, Round Rock, Schulenburg, Seguin, Taylor)
24-hour Crisis Hotline: 1-800-841-1255
Bluebonnet Trails Resource Guide-click here to download

Williamson County Crisis Intervention Team
For Non-Emergencies Monday – Friday 8:00am to 5:00pm – contact numbers are:
Lt. Craig Gripentrog: 512-943-1347
Sgt. Frank Saenz: 512-943-1650
Division Commander: or 512-943-1317    

Williamson County Mobile Crisis Outreach Team: 512-943-3545

Hill Country MHDD (Hays and South Counties): 877-466-0660

Scheib MH Center (San Marcos): 512-392-7151


National Resources

National Suicide Prevention Hotline: 1-800-273-8255

Crisis Text Line: Text HOME to 741741.

I’m Alive: Click Here

  • IMAlive is a live online network that uses instant messaging to respond to people in crisis. People need a safe place to go during moments of crisis and intense emotional pain.

YouMatter: Click Here

  • This is a resource through that National Suicide Prevention Lifeline that is geared towards young adults
  • For a crisis, the phone number and chat link is the same as the above in the National Suicide Prevention Hotline information

Ayuda en Español: 1-888-628-9454

  • Una persona capacitada le escuchará y hablará con usted. Si es necesario, podrá darle información sobre recursos o servicios existentes en su comunidad que podrán prestarle ayuda después de la llamada.

Veterans Crisis Line: Click Here

  • This website is for U.S. military veterans and family members

The Trevor Project: Click Here

  • This website offers help and information specifically geared towards the LGBTQ community.

Depression and Bipolar Support Alliance Hotline & Helpline: 1-800-784-2433

Kristin Brooks Hope Center Hopeline: Click Here

  • The Kristin Brooks Hope Center was created to help those in crisis find help and hope immediately. The site and her story gives you a raw, personal glimpse into depression, and how it affects those around you. In addition, you will find the only clear, step-by-step path for you to follow out of the darkness.

Suicide Prevention Resource Center: Click Here

American Foundation for Suicide Prevention: Click Here

Mobile Apps

Smartphone Apps 

These apps are all free-of-charge

  •  ASK — For more information or to download the App Click Here (for Apple products only)
    • Developed by Mental Health America of Texas, this App outlines information such as Warning Signs and advice for how to proceed in a crisis, as well as links to suicide prevention hotlines, for individuals and family/friends of people at risk of suicide.
  • My3 — For more information or to download the App Click Here (for both Apple and Android)
    • This App allows users to plan ahead by listing 3 personal contacts who can be called in times of crisis, and creating their own safety plan where they can detail their own warning signs, coping strategies, and ideas to keep themselves safe. Also provides easy link to National Suicide Prevention Lifeline phone number.
  • ReachZ — For more information or to download the App Click Here (for Android products only)
    • Another App that integrates safety plans with warning signs and easy links to find appropriate crisis resources.
  • Operation Reach Out — For more information or to download the App Click Here (for both Apple and Android)
    • Literally a lifesaving app, this free intervention tool helps people who are having suicidal thoughts to reassess their thinking and get help. Created by the military but useful for all.
  • Treatment Advocacy Center App — For more information or to download the App Click Here
    • State-specific standards for emergency hospitalization and for who can initiate treatment; inpatient and outpatient commitment criteria by state; tips on navigating the Health Insurance Portability and Accountability Act (HIPAA); and information on responding to specific kinds of psychiatric emergencies such as suicide or assault danger.

Social Media

Social Media Resources

Facebook — Contact by Clicking Here

    • Anonymously report someone as suicidal on Facebook and a member of the Facebook’s Safety Team will send the user an e-mail with the Lifeline number and possibly a link to chat with a Lifeline Counselor

Twitter — Contact by Clicking Here

    • Select “Self-Harm” to send an e-mail to Twitter reporting a suicidal user. Twitter will send the user a direct message with the Lifeline number


    • To report suicidal content, click on the flag icon under a video and select “harmful Dangerous Acts” and then “Suicide or Self-Injury.” YouTube will then review the video and may send a message to the user with the Lifeline Number.

Tumblr —  Contact by Clicking Here

    • Write an e-mail to Tumblr about a suicidal user with as much information as possible including the URL of the Tumblr blog. A member of Tumblr’s Safety Team will send the user an e-mail with the Lifeline Number


    • Click on the “Report Abuse” link that appears at the bottom of every MySpace page and complete the form. MySpace will then send an e-mail to the MySpace user with the Lifeline number.